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  • Cunard Training

    I'm currently in Phase 1 at college, sponsored by Carnival UK. I don't go to sea until July, but I've been told that I'm onboard a Cunard ship, does anyone know if we have to get White Star trained? Just wondered and if so where and when?

    Thanks.

  • #2
    The basics (from someone who spent 3 months on the QM2):

    Never be seen in dirty uniform
    Greet every passenger you pass (seriously!)
    Smile like a retard all the time
    Pass the buck when asked a question

    And here's the official version:
    1. We smile; we are always in the spotlight.
    2. We use correct body language.
    3. We are immaculate in our appearance.
    4. We support and assist colleagues.
    5. We respect each other as individuals.
    6. We are always positive with guests and colleagues.
    7. We are knowledgeable about our ships and services.
    8. We exceed guests’ expectations.
    9. We maintain formality in our service style.
    10. We use proper telephone etiquette.
    11. We always speak English in guest areas.
    12. We never say no; we offer alternatives.

    I'd be surprised if you got sent on a course to learn that stuff, that'd be more for the Ents and F&B staff I'd have thought. Anyway, now you can wow them with your gleaming smile and over effusive use of "Sir"

    Size4riggerboots

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    • #3
      Originally posted by size4riggerboots View Post
      The basics (from someone who spent 3 months on the QM2):

      Never be seen in dirty uniform
      Greet every passenger you pass (seriously!)
      Smile like a retard all the time
      Pass the buck when asked a question

      And here's the official version:
      1. We smile; we are always in the spotlight.
      2. We use correct body language.
      3. We are immaculate in our appearance.
      4. We support and assist colleagues.
      5. We respect each other as individuals.
      6. We are always positive with guests and colleagues.
      7. We are knowledgeable about our ships and services.
      8. We exceed guests’ expectations.
      9. We maintain formality in our service style.
      10. We use proper telephone etiquette.
      11. We always speak English in guest areas.
      12. We never say no; we offer alternatives.

      I'd be surprised if you got sent on a course to learn that stuff, that'd be more for the Ents and F&B staff I'd have thought. Anyway, now you can wow them with your gleaming smile and over effusive use of "Sir"
      Thanks for your reply, I'm going onboard the QM2 for a three month period but just wondered whether you had to receive any official training.

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      • #4
        No, no official pre-trip training. But the C/O and Staff Captain put the fear of god into us on the first day!!

        Size4riggerboots

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        • #5
          Originally posted by size4riggerboots View Post
          No, no official pre-trip training. But the C/O and Staff Captain put the fear of god into us on the first day!!
          Haha ok, thank you for your help

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          • #6
            When I was Chief Officer on QM2 - I did not put the fear of god into cadets about white star service. Good manners cannot be taught in a session and if you have them you will not have any problems!

            But I did enjoy the twelve point reminder S4 - two more than 'God' himself imposed...
            Cruise ship Captain with experience on-board Passenger Vessels ranging from 5500-150000 GRT.

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            • #7
              It wasn't just about the White Star Service, he put the fear of god into us about everything, and he was a bloody brilliant C/O!

              Size4riggerboots

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              • #8
                Ah - did he happen to be Irish and enjoy saying 'unbelievable'? - if so, yes - he was good!
                Cruise ship Captain with experience on-board Passenger Vessels ranging from 5500-150000 GRT.

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                • #9
                  I work for Carnival UK onboard P&O and I can tell you right now , that sort of customer-officer interaction does not exist.

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                  • #10
                    With Cunard you may have slightly more interaction with guests than with P&O, unfortunately both P&O and Cunard are basically the same thing these days, back in the 'good old days' Cunard officers and Cadets had lots of interaction with guests, hosting tables, encouraged to go out and spend the companies money buying people drinks and talking with them etc. Not anymore sadly.

                    You will have to go to monthly 'break out meetings' where the staff captain will read the credo points above and you will have to try and come up with some brilliant 'white star service idea' and think of a few examples where you helped a granny in distress or other similar heroic 'white star behavior' Also, there are occasionally white star parties in the crew bar with free drinks etc.

                    All in all, pretty grim, but part and parcel of working on big cruise ships these days - I could just be horribly jaded and you may find lots of value in it, but generally people don't.

                    As stated above, if you have good manners you don't need 12 credo points telling you how to behave, it should come naturally....
                    Cruise ship Captain with experience on-board Passenger Vessels ranging from 5500-150000 GRT.

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                    • #11
                      All of the above makes my blood run cold. Maybe I am getting too long in the tooth or I went to the Army Charm School. My favourite moment in a comedy film is John Cleese in Privates on Parade.

                      http://www.youtube.com/watch?v=HdKJUueWJg0



                      Skip to 3mins 30secs.....



                      THAT is the limit of my charm! Good job I was deep sea with cargoes that could not speak!



                      Ian
                      "Any damn fool can navigate the world sober. It takes a really good sailor to do it drunk." - Sir Francis Chichester.
                      "Waves are not measured in feet or inches, they are measured in increments of fear." - Buzzy Trent

                      "Careers at Sea" Ambassador - Experience of General Cargo, Combo ships, Tanker, Product Carrier, Gas Carrier, Ro-Ro, Reefer Container, Anchor Handlers.

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                      • #12
                        Current third officer on QM2. You'll have a customer service induction on board and plenty of opportunity to attend cocktails and co-host the captain's table as time goes on.

                        S4, surprised you still know all the credos!

                        Everyone's very friendly on here so don't worry!
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                        Hello! I'm Chris. I'm away a lot so I'm sorry if it takes me a while to reply to messages, but I promise I'll get back to everyone. If it's urgent, please email me directly at christopher.doyle@officercadet.com.

                        Need books, Flip Cards or chartwork instruments? Visit SailorShop.co.uk!

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                        • #13
                          Originally posted by Hatchorder View Post
                          All of the above makes my blood run cold. Maybe I am getting too long in the tooth or I went to the Army Charm School. My favourite moment in a comedy film is John Cleese in Privates on Parade.

                          http://www.youtube.com/watch?v=HdKJUueWJg0



                          Skip to 3mins 30secs.....



                          THAT is the limit of my charm! Good job I was deep sea with cargoes that could not speak!



                          Ian

                          Lovely. Just love Cleese!

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                          • #14
                            Originally posted by CharlieDelta View Post
                            S4, surprised you still know all the credos!
                            I googled them!!! Hows life onboard? Were you in that fancy pic they did in Sydney?

                            Size4riggerboots

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                            • #15
                              Haha, yeah having a good trip thanks. Nope, avoided that one, I'm on the 4-8 at the moment so was ashore doing some shopping!
                              sigpic
                              Hello! I'm Chris. I'm away a lot so I'm sorry if it takes me a while to reply to messages, but I promise I'll get back to everyone. If it's urgent, please email me directly at christopher.doyle@officercadet.com.

                              Need books, Flip Cards or chartwork instruments? Visit SailorShop.co.uk!

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