Notice of Entitlement Process

[TheFunktopus]

Hi guys.

I recently submitted my TRB and all the supporting documentation to the MCA to get my NOE so I can go ahead and book my orals. This was sent via the Royal Mail's special delivery service back on the 5th, with the Royal Mail's website showing that it was signed for the following day, the 6th. Now from what I recall, the forms did state that I'd receive a confirmation email once the MCA recieved my TRB and documents, and it'd take 28 days to process. So far I've recieved nothing, which is making me concerned that the clock is ticking toward my sponsorship ending, and I'll find myself in a position whereby I can't work as I don't have my CoC as I'm waiting on the MCA.

Has anyone been through this process recently, and if so, did you find in practice that the MCA keep you updated via email as the forms seem to suggest? I suppose the lack of word from them is setting my imagination off running.

Thanks, Mike.

[EH75]

I got an email a couple of days after royal mail delivered it so you should've had one by now. Email the deck and certification branch and ask them what's going on. They're are usually quite good at getting back to you.

[TheFunktopus]

Will do, thanks.

[thebrookster]

Email/Give em a call.

However, if it makes you feel any better, I never received any email at all, and I decided just to wait a wee while and see what happened. I finally decided to pop up and ask my course leader after a couple of weeks to see what he recommended, and he informed me that he had seen my stuff arriving at the main desk of the college only an hour previously!! SO I skeddadled across, and there was my NOE and TRB!!

But yeah, all the notificationy stuff never happened for me, and for several other guys in my class, and none of us could get the online trackery thing to work!!

[EH75]

Yeah the online tracker is fairly useless.

[Martyboy]

Hey

My course leader sent mine in a big box with about 10 others and I got the confirmation e-mail from the MCA saying it was received however as they returned the notice of eligibility along with my Training record book etc in bulk with another 3 peoples form my class, I didn't get the outbound e-mail, it was however all processed within the 28 days service period, if that puts our mind at ease

Check your junk folder etc maybe? The e-mail will come form [email protected] and reads:

Dear Sir/Madam

Applications/NoE Pass/NoE Fail/Documents

Thank you for your Application/Notice of Eligibility/Documents which we have received in our office today.

For the processing of these applications our current service standards are outlined below, this is from the date that we receive your documents in our office.

* 4 weeks for initial NoE?s

* 28 days for Resit NoE?s to be issued

* 2 weeks for CoC?s to be issued

* Documents for files held in pending, allow 7 ? 10 days.

Should we require further information from you regarding your application we will contact you by email or letter.

Once your documents have been despatched to the address you have provided you will receive an email from our courier company stating your tracking number and advising you how to track your documents online.

If you wish to contact us please do so stating your full name and date of birth so that we may locate you on our computer system.

Kind Regards

Deck & GMDSS Team
Seafarer Training and Certification Branch
Maritime and Coastguard Agency, UK

[alistairuk]

Hey

My course leader sent mine in a big box with about 10 others and I got the confirmation e-mail from the MCA saying it was received however as they returned the notice of eligibility along with my Training record book etc in bulk with another 3 peoples form my class, I didn't get the outbound e-mail, it was however all processed within the 28 days service period, if that puts our mind at ease

Check your junk folder etc maybe? The e-mail will come form [email protected] and reads:

Dear Sir/Madam

Applications/NoE Pass/NoE Fail/Documents

Thank you for your Application/Notice of Eligibility/Documents which we have received in our office today.

For the processing of these applications our current service standards are outlined below, this is from the date that we receive your documents in our office.

* 4 weeks for initial NoE’s

* 28 days for Resit NoE’s to be issued

* 2 weeks for CoC’s to be issued

* Documents for files held in pending, allow 7 – 10 days.

Should we require further information from you regarding your application we will contact you by email or letter.

Once your documents have been despatched to the address you have provided you will receive an email from our courier company stating your tracking number and advising you how to track your documents online.

If you wish to contact us please do so stating your full name and date of birth so that we may locate you on our computer system.

Kind Regards

Deck & GMDSS Team
Seafarer Training and Certification Branch
Maritime and Coastguard Agency, UK

Yep, and if you're really lucky they will screw up and send the one email to 30 different people showing everyone else's email address like the one I received on Thursday.

On a side note - regardless of when they receive your stuff, they don't appear to actually do anything with it until the following Thursday (certainly anything I have ever sent them has never been touched until the Thursday) - my chief mates NOE took 7 weeks to come back to me in January.

[EH75]

Yep, and if you're really lucky they will screw up and send the one email to 30 different people showing everyone else's email address like the one I received on Thursday.

Yeah that happened to me as well! Think they need to get their staff some IT lessons to show them how to use the BCC function.

[Martyboy]

They have actually ticked the back of my NOE to say I need to send them my HND written exam certificate for an OOW COC which I am confused about as this isn't a requirement

[alistairuk]

They have actually ticked the back of my NOE to say I need to send them my HND written exam certificate for an OOW COC which I am confused about as this isn't a requirement

Erm, if you're on the foundation degree route then they probably mean that Although the college should send them the confirmation anyway on your behalf

[EH75]

They ticked all the wrong boxes on mine as well (and quite a few of my classmates) asking me to send them written exams certs etc for my coc to be issued when I am exempt from those. Just sent them everything I had including letter from the college to say I was exempt and it was fine.

[Martyboy]

I've completed my HNC, i'm hoping it's a tick in the wrong box as you can apply for the COC without the HND

[chris]

Yeah you just need the hnc as proof of completing level 4.

[TheFunktopus]

Got a reply to my email enquiry today, stating that my application should be processed and a letter sent out by the 27th, which I thought a bit odd as they seem to be assuming that everything's fine, or they've already checked my documents and seem to be sitting on it for some reason.

Oh well, we'll have to see what happens.

[Lewis]

I never got the whole NOE process. Seems like bureaucracy for the sake of bureaucracy. Couldn't people just rock up to their orals with the relevant documents have them looked over their and then.